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Consumer Affairs Unit Consumer Affairs Unit (under the aegis of Ministry of Industry, Commerce and Consumer Protection)

About the CAU

  About the Consumer Affairs Unit


 
The Consumer Affairs Unit is a specialized unit within the Ministry of Industry, Commerce and Consumer Protection, which caters, as its name suggests, for the protection of consumers in general.
 
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Location​​​​​​​​  
 
The CAU is situated at Atchia Building, Suffren Street, Port Louis.
 
pointcli.gif Contact Us​
 
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Telephone (230) 2068070 Fax (230) 2113010
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Email address: consumerpu@govmu.org
Hotline: 185​
 
pointcli.gif Responsibility​​
 
The CAU has the responsibility of enforcing the various consumer legislations and of providing overall consumer satisfaction and security.
pointcli.gif  Objectives    
  The main objectives of the CAU are as follows:    
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To protect consumers through enforcement of laws    
  orange_arrow.gif To educate consumers of their rights and responsibilities    
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To settle disputes between traders and consumers by mutual agreement or in case of deadlock through a court of justice
  orange_arrow.gif To update existing laws to meet the new challenges ahead    
pointcli.gif Activities    
  Towards the fulfillment of these objectives, the CAU has the following main areas of activities:
     
 
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Consumer education through direct contacts with local people and with the media
 
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Handling of complaints reported by consumers
 
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Ensuring that traders are complying with consumer legislations
 
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Monitoring of prices of non controlled commodities
 
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Conducting surveys and collecting data on the costing, stock, supply and distribution of both controlled and non controlled goods and making the appropriate recommendations
 
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Conducting enquiries on consumer trade practices
 
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Preparing case files for prosecution and deponing as witness in courts
 
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Liaising with consumer organizations, other NGO’s and government organizations
 
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Preparing simple information pamphlets to disseminate information to the general public
 
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Collecting samples of steel bars, firecrackers, electric cables for submission to the Mauritius Standard Bureau for testing
 
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Checking trade premises
 
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Collecting documents from traders regarding return of costs in respect of commodities under the Mark Up system
 
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Safeguarding of exhibits in connection with contraventions established
 
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Keeping records of checks effected and contraventions established
 
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Keeping records of registration cards issued to vegetable/fruit sellers
 
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Receiving and processing applications for the registration of warehouses
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Statistics Year 2010 - Year 2012

Year 2010 Year 2011 Year 2012
No. of control checks at trade premises 2746​ 6258​ 7612​
No. of complaints received 1640​ 2699​ 4024​
No. of talks delivered 90​ 121​ 107​
No. of contravention established 211​ 297​ 573​
 
 
pointcli.gif Strategy                    ​                                                                                                                                 
 
orange_arrow.gif Formulate policies and programmes and strengthen mechanisms for the development of a
consumer policy including consumer protection and product safety
 
orange_arrow.gif provision of appropriate, accurate and accessible information, eductaion and advice for consumers and businesses on consumer laws and issues
 
orange_arrow.gif Protection of consumers through awareness campaigns on their rights and responsibilities
 
orange_arrow.gif investigation of unsafe consumer products
 
orange_arrow.gif administration of a range of consumer legislation
 
orange_arrow.gif conduct surveys and other research in the field of consumer affairs 
 
orange_arrow.gif enforcement of the Consumer Protection Act and other legislations concerning customers
 
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 orange_arrow.gif Enforcing Consumer Legislations

orange_arrow.gif Attending Complaints from Consumers

orange_arrow.gif Educating Consumers

Programme based budget  2013-2015